Terms and Conditions
This Critical Information Summary form part of the Entire Agreement and needs to be read in conjunction with the Terms and Conditions available on the CQ Connect website.
Fair Use Policy applies.
This plan is for consumer/residential use only.
Connections to an existing NBN installation can take up to 3 business days.
Connections to premises requiring an NBN installation are subject to NBN technician availability.
Critical Information Summary
Our Support Team is able to help with any support issues you may encounter.
They can be reached at 1300 488 898 or email@example.com.
If you have any concerns or complaints, you can contact our Support Team. They can be reached at 1300 488 898 or firstname.lastname@example.org.
Financial Hardship Policy
Fair Use Policy (“FUP”)
Our FUP is to ensure that you do not use our Services in an excessive or unreasonable manner. The CQ Connect FUP is intended to ensure all active customers have access to Services that are continuously of high quality.
If your usage of CQ Connect services is deemed excessive, we may contact you and request that you decrease your usage.
After contact from CQ Connect, should your usage continue to be excessive, CQ Connect may, without further notice to you:
- Suspend or limit your Service, or service feature, for a length of time CQ Connect deems necessary;
- Terminate your Agreement;
- Revise the pricing of your service according to usage.
CQ Connect considers the excessive use threshold of utilisation for NBN Plans to be over an average of 900Kbps per month.